*Hotel Reservations Sales Monitoring
Evaluate your in house sales team based on industry criteria as well as your own hotel’s standards from the initial contact to the closing of the room sale.
*Customer Survey Programs
Gaining insight to how your customers really feel allows you to measure customer satisfaction and loyalty. RHG works one on one with you to design a survey tailored to your facility.
*Competitive Rate Analysis
Knowing your competition is an invaluable tool. Our program will identify rate structure within your competitive set through business scenarios and social event needs.
*PBX Call Monitoring
RHG will make a number of predetermined calls to your guest service agents presenting them with multiple operational and information scenarios, which will monitor their performance and knowledge of your facility.
Contact an account manager today to discuss a program that works for you!
Phone (813) 854-1855 Fax (813) 854-1564