Other Services
A more in-depth statistical audit which outlines and identifies problematic areas and deficiencies within the service standards of the facility. This Analysis is coupled with the Quality Assurance Audit over a specific period of time. A valuable tool used by management for training and improvement in all the operational areas.
Evaluate your in house sales team based on industry criteria as well as your own hotel’s standards from the initial contact to the closing of the room sale.
Gaining insight to how your customers really feel allows you to measure customer satisfaction and loyalty. RHG works one on one with you to design a survey tailored to your facility.
RHG will make a number of predetermined calls to your guest service agents presenting them with multiple operational and information scenarios, which will monitor their performance and knowledge of your facility.
Hotel Training And Education
- Motivation & Team Building
- Train The Trainer
- Anticipating Guest Needs
- Front Line the Front Office
- Telephone Skills
- and more...
