Hotel Training And Education

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Regal Hospitality Group has a cost-efficient and effective method of educating departmental management and line associates through a full spectrum of Hospitality Training modules. These modules can be implemented together as a complete training program or conducted separately to concentrate on specific department training needs.

We recognize how important individualized and group front line training is and how it needs to be customized to ensure relevancy of its effects on the expectation of customer service. Our training modules are developed with this in mind and incorporate industry standards as well as operational core values and objectives. They emphasize better techniques for listening to the guest, product knowledge, and staff enthusiasm, which are key to improving current performance and service standards.

Customized Program Design

Depending on your training needs, the size and location of your workforce and the amount of employees you are training, we will modify or create training programs based on the following educational modules.

Motivation & Team Building
Train The Trainer
Anticipating Guest Needs
Front Line the Front Office
Telephone Skills
Bell Service Skills
Its My Room, Housekeeping Guest Room & Guest Bathroom
House Person & the Public Spaces
Food & Beverage Service Skills
Sales Training Food Service
Room Service Satisfaction
The “Wow factor” a moment of truth for the guest experience.
Everyone is a Salesperson

Consult with Experts on Our Hospitality Consulting Methods

When it comes to quality assurance and anonymous inspections, resorts, hotels and restaurants think Regal Hospitality Group. Our service speaks for itself.

Hotel Training And Education

Customized Program Design

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